Thank you for visiting VELZORIQ.
Our customer service team is available to assist with questions regarding products, vehicle compatibility, orders, shipping, tracking, returns, refunds, and other store-related matters.
Customer Service
Email: service@velzoriq.com
We make reasonable efforts to respond to customer inquiries as promptly as possible during normal business operations.
When contacting us about an existing order, please include:
• Your full name
• Your order number
• The email address used to place the order
• A brief description of your question or issue
If your inquiry relates to product compatibility or fitment, please also provide your vehicle make, model, and year where applicable.
For damaged, defective, missing, or incorrect products, please provide clear photographs or videos where appropriate so that we can review the issue efficiently.
Business Information
Brand: VELZORIQ
Business Operator: LUBE CITY COMPANY
Business Registration Status: Individual
Nature of Business: Automotive Products
Business Address:
G/F, 7 Palm Street
Tai Kok Tsui, Kowloon
Hong Kong
Returns
Please do not send products to our business address without first contacting our customer service team.
Return locations may vary depending on the product and fulfillment arrangements.
Once a return request has been approved, our customer service team will provide the applicable return instructions.
Customer Service:
service@velzoriq.com